PAYMENT OPTIONS


At the moment customer can only pay via PayPal. Feel free to contact jonaknitwear@gmail.com if you don’t own a PayPal account. 



SHIPPING


Some pieces are made to order, please allow up to 2 weeks for producing it for you. Orders that are not made to order are usually processed within 2-5 days of receiving your order. We try and process all orders on the next business day (Monday through Friday, excluding holidays) after receiving order. Orders received on weekends and holidays will be processed the next regular business day. Customer will receieve a shipment confirmation email with the shipping tracking number.

For orders within Slovenia, we collaborate with Post of Slovenia/Posta Slovenije, for orders within EU, we collaborate with GLS courier. At the moment we only ship to Slovenia and EU countries. Any kind of extra insurance or wish for a next day delivery can be arranged at extra cost. Please contact us on jonaknitwear@gmail.com for additional service. 


The prices are indicated in EUR and don’t include VAT. Shipping is non-refundable and paid by the costumer. 



Shipping times: 
1-4 days within Slovenia
4-10 days within EU countries
Shipping times may vary. 


Shipping prices:
5.00 EUR for all orders within Slovenia
16.00 EUR for all orders within EU countries




︎ Christmas shipping ︎


December the 5th is our last shipping day before Christmas. We can’t 100% guarantee that orders will reach you before Christmas but as always we will do our best!




RETURNS


If you are not happy with your purchase for any reason, you can send it back within 14 days of receiveing your order. Please contact us at jonaknitwear@gmail.com if you would like to return your item.


All return goods must be unworn, in the original packaging and still have the labels attached. Please note that only products that are in their original condition will be refunded, others will be returned to the costumer at their own cost. The costumer is responsible for return shipping costs. 

We cannot take responsibility for items damaged or lost in the transit. Some of our pieces are unisex or cut oversize, please read the product description and care instructions carefully before the purchase. 


Please remember to keep your proof of postage until you receive confirmation of us. Returns are normally processed within one week of us receiveing your return.